- Eligibility for Refunds
Refunds are available only for defective, damaged, or incorrect items received. Refund requests must be made within 7 days of delivery. - Non-Returnable Items
Customized or personalized products (e.g., engraved Pet Tags or custom QR Stickers) are non-returnable unless damaged during delivery. - Quality Assurance
Each product is carefully inspected before dispatch. In rare cases of quality issues, please contact us with photos and order details for review. - Return Process
To request a return, email us at support@tagmyinfo.com with your order number and issue details. We’ll guide you through the verification and pickup process. - Condition of Returned Products
Returned products must be unused, in original packaging, and accompanied by proof of purchase. - Refund Timeline
Once approved, refunds will be processed within 7–10 business days to the original payment method. - Shipping Costs
Return shipping costs are borne by the customer unless the product received was damaged or defective. - Exchange Policy
In cases where replacement is available, customers may opt for a new product instead of a refund. - Cancellations
Orders can be cancelled within 12 hours of placement if production/shipping hasn’t started. Once shipped, cancellations are not possible. - Contact for Support
For any refund, replacement, or product-related queries, reach out to our customer service team at support@tagmyinfo.com or visit www.tagmyinfo.com.
